Meet Zack and Cody, 11 year-old identical twins and the newest residents of Boston's swanky Tipton Hotel. Living in a suite with their mom Carey, the boys treat the Tipton like their own personal playground.
The news of a visit from Mr. Tipton gets the employees excited (and reminiscing) about their good deeds as to who deserves a possible bonus… but when they find out Mr. Tipton is in a bad mood and will fire someone, all fingers point to Carey because of the boys' mishaps, but Zack & Cody come up with a plan. In the end Mr. Tipton fires Muriel not knowing she retired 2 years ago.